Community Placement and Case Management (CPCM) Case Manager Training Programme

What is Case Management?

Case management is a collaborative process that facilitates the systematic provision of services based on the specific needs of the child.

Is this course only for Case Managers?

Although the course is designed with case managers in mind, there are many aspects of case management that may be applicable to child protection workers in general. Therefore, anyone providing direct services to children and their families is welcomed to attend.

How is the course scheduled?

For the online sessions, each module will be two 3-hour sessions (2pm to 5pm) held on the Wednesdays and Thursdays of the 3rd and 4th weeks of each month. 

For physical sessions, each module will be a full-day session (10am to 5pm), with two modules held back-to-back on the Wednesday and Thursday of the 3rd week of each month.

With two modules being covered each month, the entire course will take 9 months to complete.

What is a case manager?

The case manager, also known as caseworker, is central to this process which involves assessing, planning, implementing, coordinating, monitoring, and evaluating the services provided to ensure that they are in the child’s best interest. These tasks require relevant knowledge and skills that can only come from training and experience.

How will the course be conducted?

The Programme was originally designed to be conducted F2F with highly interactive activities. Due to the Covid-19 pandemic, the earlier part of the course will be adapted and run online until restrictions on F2F workshops are lifted. Once physical sessions are allowed, the remaining modules will be held at the SUKA training facility in Petaling Jaya.

Do the participants need to attend all the sessions?

Yes, they will need to attend all the sessions to get a full picture of the case management model. However, if they are not able to attend any of the sessions, they may choose to attend the missed sessions when the course is run again the next round.
Organisations are encouraged to incorporate the time taken to attend these sessions into their work schedule and plan for continuous professional development.

What topics will be covered?

This course is broken into 3 parts with each part having a series of topics. Each topic is a stand-alone module, but some modules may be interrelated or built upon another.

  1. Foundation of Child Protection
    1. Child development and issues related to UASC
    2. Child protection and children’s rights
    3. Ethics and minimum care standards
    4. Working with children
    5. Rapport building
    6. Dealing with trauma
    7. Interview skills
    8. Child centric decision making
  1. Fundamentals of Case Management
    1. Understanding case management and essentials of being a Case Manager
    2. Case management standard operating procedures, guidelines, and processes
    3. Case load management and time management
    4. Working with partners and stakeholders
    5. Mitigating risk and handling crisis
    6. Data collection for monitoring and evaluation
  1. Personal Skills Development
    1. Self-care
    2. Boundaries and personal safeguards
    3. Working in a team
    4. Being a leader

What will participants get at the end of the course?

Participants will be better equipped to manage child protection cases and be of better service to their clients. Their professional and personal skills will be enhanced from the knowledge they have gained from the sessions. They will be more effective and efficient in meeting the needs of their target population and be of greater value to their organization. 

Participants will also receive certificates of completion as proof that they have successfully attended all the 18 sessions.