2 TABLE OF CONTENTS
C. THE GROUNDWORK: LAYING THE PROGRAMME FOUNDATION 18
The Case Management Process 18
The Community Placement Process 19
2. Getting the Right People 20
Case Management Supervision and Reporting 24
Handover or Case Manager Transition 24
4. Personnel Self-care: Debriefing and Reflecting on Practice 25
6. Accountability and Continuous Improvement 27
D. WORKING WITH STAKEHOLDERS 29
2. Working with Interpreters 29
E. THE CASE MANAGEMENT PROCESS 33
Phase 3: Rapport Building and Intake Process 36
1. Rapport Building Process – The first meeting 36
Phase 4: Assessment Process 39
Phase 5: Rapport Building and Care Planning 41
Phase 6: Implementation of the Care Plan or the Intervention Phase 44
1. Coordination of Referrals with Service Providers 44
2. Implementing Interventions 45
Safety: Protection from Abuse, Maltreatment and Neglect 46
Stability and Permanency: Family Reunification or Establishing Family Links 47
Stability and Permanency: Alternative Placement of Care 49
Stability and Permanency: Legal Protection 49
Stability and Permanency: Longer-term Durable Solutions 50
Child Well-being: Material Well-being 50
Child Well-being: Physical Health 51
Child Well-being: Emotional and Mental Health 51
Child Well-being: Education 52
Child Well-being: Adequate Housing 52
Child Well-being: Relationships and Support Systems 53
Child Well-being: Risk and Safety 53
Phase 7: Monitoring and Reassessment 54
Phase 8: Termination and Case Resolution 56
F. THE COMMUNITY PLACEMENT PROCESS: FOSTER CARE 61
3. Minimum Standards of Care in Foster Care 63
1. Screening of Foster Parents 64
2. Intake of Foster Parents 64
6. Placement: Orientation and Rapport Building 68
Annex 1: SUKA Society Child Protection Policy and Agreement 76
Annex 2: Confidentiality Agreement 82
Annex 3: Supervision Tool and Case Management Checklist for Case Managers 83
Annex 4a: Suggested General Self-care Framework 85
Annex 4b: Suggested Debriefing Framework after an Incident 86
Annex 5: Complaints/Filing Grievances Form 87
Annex 6: Do’s and Don’ts of Child Friendly Interviewing 89
Annex 7: Guide to Working with Interpreters 90
Annex 8a: Government/UN Agency Referral Form 93
Annex 8b: NGO/CBO Referral Form 97
Annex 9a: Programme Screening Tool 99
Annex 9b: UASC Arrest and Detention Screening Tool 101
Annex 10: Introductory Brief for Case Managers for the Intake Interview 104
Annex 11: Client Needs and Risks Intake Form 105
Annex 12: Heightened Risk Rating Form 111
Annex 13: Programme Admission Form 116
Annex 14: Child Trauma Screening Questionnaire 119
Annex 15: Client Programme Consent Form 120
Annex 16: Client Consent Form – Sharing of Information with other Agencies 123
Annex 17: Full Client Individualized Care Plan Template (Excel document) 124
Annex 18: Goals Development/Care Plan Template 125
Annex 19: Sample Goals Development/Care Plan 127
Annex 20: Intervention Referral Form 129
Annex 21: Safety Plan and Care Provider Emergency Planning Template 130
Annex 22: Tracing, Placement and Family Reunification Tool 132
Annex 23: Sample Independent Living House Rules 136
Annex 24: Sample Physical Health Assessment Checklist 138
Annex 25: Client Medication Chart/Tracker 142
Annex 26: Home Visit Checklist 143
Annex 27: Case Notes/Monthly Home Visit Template 148
Annex 28: Progress Notes Template 149
Annex 29: Client Exit Form 150
Annex 30: Client Feedback Form 153
Annex 31: Sample Termination Letter 155
Annex 32: Sample Recommendation Letter 156
Annex 33: Key Foster Care Stakeholder Roles and Responsibilities 157
Annex 34: Minimum Standards of Care 159
Annex 35: Foster Parents Application Form 161
Annex 36: Foster Parents Reference Form 164
Annex 37: Basic Screening Criteria for Foster Parents in the Programme 166
Annex 38: Foster Parents Intake Form 167
Annex 40: Home Study Report 174
Annex 41: Foster Care Agreement Form 181
Annex 42: Admission Appeal Form 184
Annex 43: Internal Monitoring and Evaluation Framework 185
Annex 44: Client Needs and Risks Intake Summary and Proposed Case Action Plan 192